Returns and Exchanges Policy

1. How Our Products Are Sold

Because of the nature of the products sold by TIFERET STORE, most items are sold as:

OPEN BOX / AUCTION / LIQUIDATION — Products are sold in their current condition (AS IS)

2. Conditions of Sale

• Products are sold as is, in their current condition
• If you pick up your order at our warehouse, you may inspect and test the product before taking it

3. No-Return Policy

Once a purchase is made: all sales are final. We do not accept returns, offer exchanges, or issue refunds.

4. Exceptions

The only exceptions are when the product has:

• A serious undisclosed defect — a functional problem that was not stated in the product description at the time of sale
• A delivery error — you received a different product from the one you purchased

In these cases, you must contact us within 48 hours of your purchase to report the problem.

5. How to File a Claim

To file a valid claim:

• Contact our team by WhatsApp or phone at +1 (954) 907 5073
• Provide your order number, a description of the problem, and photos or video of the issue
• Our team will review your case and tell you the next steps
• The product must be brought to our warehouse at Miami, FL, USA for inspection

6. Resolution

If your claim is approved, TIFERET STORE will offer you one of the following options, subject to availability:

• Replacement with the same or an equivalent product
• Store credit for future purchases
• A refund of the amount paid, issued to your original payment method