Frequently Asked Questions

Browse our catalog, add products to your cart and proceed to checkout. Complete your shipping details and select a payment method. You will receive a confirmation with your order details.

It is not required, but creating an account allows you to track your orders, save your information for future purchases and access exclusive deals.

Prices shown do not include sales tax. Florida sales tax (7% in Miami-Dade County) is added at checkout where applicable.

We accept PayPal for online orders — pay with your PayPal account or any major credit or debit card through PayPal.

Yes, we use advanced security measures to protect your information. Your personal data is encrypted and we never share financial information with third parties.

Yes. Local pickup at our Miami warehouse is available by appointment. Contact us after placing your order to schedule a time.

Standard shipping takes 3 to 7 business days depending on your location. Express options may be available at checkout.

Shipping cost depends on the destination and the weight of the package. It is calculated automatically during checkout.

Deliveries are made Monday through Saturday. Weekend deliveries may be arranged in special cases.

Items are sold as described in each listing. If your order arrives damaged or not as described, contact us within 48 hours of delivery with photos and we will make it right.

Refunds are processed within 5 to 10 business days after receiving and verifying the returned product.

Contact us immediately via WhatsApp with photos of the damaged product. We will replace it at no additional cost or issue a full refund.